FAQs

✨ If I buy a game, do I have to play the same day?

No, you are not required to play the same day of purchase. Once your reservation has been made, you will receive an e-mail containing the game instructions, a login ID and a password to access your game. These codes and passwords are valid for life. This means that if you have planned to play tomorrow at 2 p.m. and the weather unfortunately does not accompany you, the codes remain valid if you have not yet used them.

✨ DO I HAVE TO PHYSICALLY MEET SOMEBODY ON D-DAY?

No, this game is standalone. There is no animator at the start or on the course. Indeed, you play whenever you want (day and time of your choice).

✨ WE WANT TO TAKE A BREAK ON THE COURSE

It's possible. Quit the application and, when you relaunch it, click on "continue last game". And the stopwatch? Do not panic ! Time will scroll but the game will not stop after 2:00. Be sure to resume play the same day.

✨ THE GAME HAS CLOCKED

To restart the game, simply quit the application and relaunch it! You will start again where you left off. If the problem persists, deactivate your mobile network by activating then deactivating airplane mode on your smartphone.

✨ THE SMARTPHONE HAS NO LONGER BATTERY

Exit the app from the discharged phone. Then enter the credentials in a new phone to pick up where you left off.

✨ HOW TO RECOVER THE PHOTOS/VIDEOS?

All your achievements are automatically saved on your smartphone.

✨ WE LOCK ON A PUZZLE

You have three attempts and your question will pass.

✨ Do I have to complete an entire game to be on the scoreboard?

Yes, it is essential to complete each game to be counted on our live scoreboard.

✨ What happens if I don't complete a game?

If you do not complete a game, unfortunately your performance will not be counted in the leaderboard and you will not be eligible for monthly rewards.

✨ What do I win if my team tops the scoreboard?

Each month, the team at the top of the leaderboard wins rewards to be used at our local partners.

✨ How do I know if my team has won rewards?

The winning teams are generally displayed in the first position of our scoreboard, accessible on our website. They will also be contacted via the contact information they provided during registration.