✨ IF I BUY A GAME, DO I HAVE TO PLAY THE SAME DAY?
No, you don't have to play on the same day you purchase. Once you've made your reservation, you'll receive an email with game instructions, a login ID, and a password to access your game. These codes and passwords are valid for life. This means that if you're planning to play tomorrow at 2 p.m. and the weather unfortunately doesn't cooperate, the codes will still be valid if you haven't used them yet.
✨ DO I HAVE TO PHYSICALLY MEET SOMEONE ON THE DAY?
No, this game is self-contained. There is no instructor at the start or along the course. You can play whenever you want (day and time of your choice).
✨ WE WANT TO TAKE A BREAK ON THE COURSE
It's possible. Quit the app and, when you relaunch it, click "continue last game." And the timer? Don't panic! Time will tick, but the game won't stop after 2 hours. Make sure you restart the game on the same day.
✨ THE GAME HAS FREEZED
To restart the game, simply exit the app and relaunch it! You'll start right where you left off. If the problem persists, disable your mobile network by turning your smartphone's airplane mode on and off.
✨ THE SMARTPHONE HAS NO MORE BATTERY
Exit the app on the downloaded phone. Then enter your credentials on a new phone to pick up where you left off.
✨ HOW TO RECOVER PHOTOS/VIDEOS?
All your achievements are automatically saved on your smartphone (LOQUIZ folder on some phones).
✨ WE'RE STUCK ON A RIDDLE
If you are having difficulty with a puzzle and your team is stuck, please do not hesitate to contact us by phone at 022 552 24 20, every day from 10 a.m. to 10 p.m.
✨ CAN WE PARTICIPATE WITH CHILDREN UNDER 8 YEARS OLD?
Of course! Children of all ages are welcome. However, for the best gaming experience, we recommend a minimum age of 8 years (accompanied by an adult). This game is specially designed for children and families, to offer them a fun and friendly time.
